Quality Assurance in Customer Support
$9.98
Quality Assurance in Customer Support is a comprehensive guide to maintaining excellence in customer service. This book delves into the principles and practices of quality assurance, emphasizing the importance of customer satisfaction and retention. Learn how to implement quality control measures, monitor service interactions, and enhance the overall customer experience. Discover the significance of feedback mechanisms, performance metrics, and continuous improvement in customer support operations. Explore the role of technology in optimizing quality assurance processes and ensuring consistency in service delivery. Gain insights into best practices for resolving customer issues, managing complaints, and fostering long-term customer relationships.
Quality Assurance in Customer Support
$9.98
Quality Assurance in Customer Support is a comprehensive guide to maintaining excellence in customer service. This book delves into the principles and practices of quality assurance, emphasizing the importance of customer satisfaction and retention. Learn how to implement quality control measures, monitor service interactions, and enhance the overall customer experience. Discover the significance of feedback mechanisms, performance metrics, and continuous improvement in customer support operations. Explore the role of technology in optimizing quality assurance processes and ensuring consistency in service delivery. Gain insights into best practices for resolving customer issues, managing complaints, and fostering long-term customer relationships.
Quality Assurance in Customer Support is a comprehensive guide to maintaining excellence in customer service. This book delves into the principles and practices of quality assurance, emphasizing the importance of customer satisfaction and retention. Learn how to implement quality control measures, monitor service interactions, and enhance the overall customer experience. Discover the significance of feedback mechanisms, performance metrics, and continuous improvement in customer support operations. Explore the role of technology in optimizing quality assurance processes and ensuring consistency in service delivery. Gain insights into best practices for resolving customer issues, managing complaints, and fostering long-term customer relationships.Quality Assurance in Customer SupportHello
Book Details
Format: Paperback
Publication Year: 2023
Language: English
Edition: First Edition
Publisher: PS Publishing
Topics Covered:
customer service
customer support
feedback
performance metrics
quality assurance
Shipping & Return Policy
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30 Days free return policy if item is the wrong item or damaged.
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