The Evolving Role of the Call Center
$8.98
The Evolving Role of the Call Center delves into the transformation of customer service operations and the evolving role of call center agents in delivering exceptional customer experiences. This insightful book explores the history of call centers and their adaptation to changing consumer preferences and communication channels. Learn about the importance of empathy and active listening in building rapport with customers, and the role of technology in enhancing call center efficiency. Discover how omnichannel support and AI-powered solutions are reshaping the call center landscape, offering new opportunities for personalized customer interactions. With a focus on customer satisfaction and service excellence, this book provides valuable insights into the evolving role of call centers in the modern business environment.
The Evolving Role of the Call Center
$8.98
The Evolving Role of the Call Center delves into the transformation of customer service operations and the evolving role of call center agents in delivering exceptional customer experiences. This insightful book explores the history of call centers and their adaptation to changing consumer preferences and communication channels. Learn about the importance of empathy and active listening in building rapport with customers, and the role of technology in enhancing call center efficiency. Discover how omnichannel support and AI-powered solutions are reshaping the call center landscape, offering new opportunities for personalized customer interactions. With a focus on customer satisfaction and service excellence, this book provides valuable insights into the evolving role of call centers in the modern business environment.
The Evolving Role of the Call Center delves into the transformation of customer service operations and the evolving role of call center agents in delivering exceptional customer experiences. This insightful book explores the history of call centers and their adaptation to changing consumer preferences and communication channels. Learn about the importance of empathy and active listening in building rapport with customers, and the role of technology in enhancing call center efficiency. Discover how omnichannel support and AI-powered solutions are reshaping the call center landscape, offering new opportunities for personalized customer interactions. With a focus on customer satisfaction and service excellence, this book provides valuable insights into the evolving role of call centers in the modern business environment.The Evolving Role of the Call CenterHello
Book Details
Format: Paperback
Publication Year: 2023
Language: English
Edition: First Edition
Publisher: PS Publishing
Topics Covered:
call center
customer service
empathy
omnichannel
technology
Shipping & Return Policy
Shipping time:
USA & Canada: 3-6 days
UK & Europe: 2-4 days
Japan: 3-5 days
Australia: 2-6 days
Rest of the world: 5-14 days
Return Policy:
30 Days free return policy if item is the wrong item or damaged.
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