Explore the intricate relationship between customer service and crisis management in the book 'The Role of Customer Service in Crisis Management'. This insightful book delves into the strategies and techniques that organizations can employ to navigate challenging situations while maintaining a high level of customer satisfaction. Discover how effective customer service can be a crucial asset in mitigating and resolving crises, ultimately enhancing the reputation and resilience of a business. With a focus on real-world examples and practical advice, this book offers valuable insights into the pivotal role of customer service in managing crises effectively.The Role of Customer Service in Crisis ManagementHello