The Role of Emotional Intelligence in Customer Service
$10.98
Exploring the pivotal role of emotional intelligence in delivering exceptional customer service, this book highlights how empathy, self-awareness, and interpersonal skills are essential components of building strong customer relationships. From managing customer expectations to resolving conflicts with emotional intelligence, customer service professionals can enhance customer satisfaction and loyalty through emotional intelligence. Discover how emotional intelligence can empower service teams to provide personalized and empathetic support, leading to positive customer experiences and brand advocacy. Engage with practical strategies and emotional intelligence frameworks that elevate the quality of customer service interactions.
The Role of Emotional Intelligence in Customer Service
$10.98
Exploring the pivotal role of emotional intelligence in delivering exceptional customer service, this book highlights how empathy, self-awareness, and interpersonal skills are essential components of building strong customer relationships. From managing customer expectations to resolving conflicts with emotional intelligence, customer service professionals can enhance customer satisfaction and loyalty through emotional intelligence. Discover how emotional intelligence can empower service teams to provide personalized and empathetic support, leading to positive customer experiences and brand advocacy. Engage with practical strategies and emotional intelligence frameworks that elevate the quality of customer service interactions.
Exploring the pivotal role of emotional intelligence in delivering exceptional customer service, this book highlights how empathy, self-awareness, and interpersonal skills are essential components of building strong customer relationships. From managing customer expectations to resolving conflicts with emotional intelligence, customer service professionals can enhance customer satisfaction and loyalty through emotional intelligence. Discover how emotional intelligence can empower service teams to provide personalized and empathetic support, leading to positive customer experiences and brand advocacy. Engage with practical strategies and emotional intelligence frameworks that elevate the quality of customer service interactions.The Role of Emotional Intelligence in Customer ServiceHello
Book Details
Format: Paperback
Publication Year: 2023
Language: English
Edition: First Edition
Publisher: PS Publishing
Topics Covered:
customer relationships
customer service
emotional intelligence
empathy
interpersonal skills
Shipping & Return Policy
Shipping time:
USA & Canada: 3-6 days
UK & Europe: 2-4 days
Japan: 3-5 days
Australia: 2-6 days
Rest of the world: 5-14 days
Return Policy:
30 Days free return policy if item is the wrong item or damaged.
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